Yes! It may take 1-2 months to restock an item, but I will make every effort to restock it as soon as possible. If you have a question about a specific item, please send an inquiry through the contact form or email me at shopshannascreations@gmail.com

My products are shipped from my home in the state of Utah.

Processing time is currently 2-5 days. After it is processed, your items will be shipped out immediately.

Currently, international shipping is closed. Email me or fill out the contact form with any questions, I may be able to work something out.

In the event that your order has not yet been shipped, kindly complete the contact form or send an email to shopshannascreations@gmail.com as soon as possible. If the items have already been shipped, sadly, there are no further actions I can take.

At the moment, ALL SALES in my store are final. However, in the event that something in your order is damaged or missing, kindly reach out to me using the contact form or send an email to shopshannascreations@gmail.com and I will do my best to make it right!

• As often as possible, I reuse shipping boxes sourced from my own purchases or gathered from friends and family.
• For my mailers I use Kraft Self Seal Non-Bendable Mailers that are made of 100% Recycled Paperboard with a minimum 35% Post Consumer Content. They are 100% recyclable.
• In the case of sticker orders, I use Kraft paper envelopes for packaging.
• To securely seal my boxes, I use water activated tape made from paper with a water-based adhesive. This type of tape can be recycled along with your boxes. Additionally, for envelopes, I use washi tape made of rice paper.
• Sticker orders will be packaged using compostable parchment paper. Print orders will be placed in a single plastic sleeve until a more environmentally friendly option is found to protect them. You can request plastic-free shipping, just shoot me an email! In which case, your order will be wrapped in the compostable parchment paper.
• I use Rollo direct thermal shipping labels that are climate pledge friendly.
• The thank you cards can serve as 5" x 7" prints for hanging instead of being thrown away after reading.

In order to keep shipping fees low for orders just containing stickers, your package ships via postage/USPS FIRST CLASS MAIL.

If you would like to have your package tracked, you can upgrade your shipping method to Tracked Shipping.

1. Give It a Little Time

Sometimes tracking updates say “delivered” a bit early. Please allow 24 hours for your package to show up before taking the next step.

2. Check Around

Take a quick look around your home: front door, back door, porch, garage, mailbox, or any safe spot where packages might be left. Also, ask anyone you live with if they have seen it.

It’s also worth asking a neighbor—sometimes carriers leave packages nearby by mistake.

3. Reach Out to Your Local Post Office

If it still hasn’t turned up, your local Post Office is the best resource.

Give them a call or stop by—they can often check GPS scans or ask the carrier directly where the package was dropped off.

4. Reach out to me by email

While I’m not responsible for lost or missing packages, I’m happy to help however I can. You can get in touch with me through the contact form on my website or by emailing me directly at shopshannascreations@gmail.com