Yes! It may take 1-2 months to restock an item, but I will make every effort to restock it as soon as possible. If you have a question about a specific item, please send an inquiry through the contact form or email me at shopshannascreations@gmail.com

My products are shipped from my home in the state of Utah.

Processing time is currently 2-5 days for all regular products. After it is processed, your items will be shipped out immediately.

Check the Mail Club tab for Mail Club order times.

Yes! International shipping is available only for the Mail Club. All other products in the store ship within the United States only.

Hoping to open international shipping for all products in 2026.

Email me with any questions, I may be able to work something out.

In the event that your order has not yet been shipped, kindly complete the contact form or send an email to shopshannascreations@gmail.com as soon as possible. If the items have already been shipped, sadly, there are no further actions I can take.

At the moment, ALL SALES in my store are final. However, in the event that something in your order is damaged or missing, kindly reach out to me using the contact form or send an email to shopshannascreations@gmail.com and I will do my best to make it right!

• As often as possible, I reuse shipping boxes sourced from my own purchases or gathered from friends and family.
• For my mailers I use Kraft Self Seal Non-Bendable Mailers that are made of 100% Recycled Paperboard with a minimum 35% Post Consumer Content. They are 100% recyclable.
• In the case of sticker orders, I use Kraft paper envelopes for packaging.
• To securely seal my boxes, I use water activated tape made from paper with a water-based adhesive. This type of tape can be recycled along with your boxes. Additionally, for envelopes, I use washi tape made of rice paper.
• Sticker orders will be packaged using compostable parchment paper. Print orders will be placed in a single plastic sleeve until a more environmentally friendly option is found to protect them. You can request plastic-free shipping, just shoot me an email! In which case, your order will be wrapped in the compostable parchment paper.
• I use Rollo direct thermal shipping labels that are climate pledge friendly.
• The thank you cards can serve as 5" x 7" prints for hanging instead of being thrown away after reading.

In order to keep shipping fees low for orders just containing stickers, your package ships via postage/USPS FIRST CLASS MAIL.

If you would like to have your package tracked, you can upgrade your shipping method to Tracked Shipping.

1. Give It a Little Time

Sometimes tracking updates say “delivered” a bit early. Please allow 24 hours for your package to show up before taking the next step.

2. Check Around

Take a quick look around your home: front door, back door, porch, garage, mailbox, or any safe spot where packages might be left. Also, ask anyone you live with if they have seen it.

It’s also worth asking a neighbor—sometimes carriers leave packages nearby by mistake.

3. Reach Out to Your Local Post Office

If it still hasn’t turned up, your local Post Office is the best resource.

Give them a call or stop by—they can often check GPS scans or ask the carrier directly where the package was dropped off.

4. Reach out to me by email

While I’m not responsible for lost or missing packages, I’m happy to help however I can. You can get in touch with me through the contact form on my website or by emailing me directly at shopshannascreations@gmail.com

When will my Mail Club be shipped?

Mail Club is shipped in four batches each month:

1. Batch 1: Subscribers who join between the 1st and 7th will have their Mail Club sent on the 8th.
2. Batch 2: Subscribers who join between the 8th and 14th will have their Mail Club sent on the 15th.
3. Batch 3: Subscribers who join between the 15th and 21st will have their Mail Club sent on the 22nd.
4. Batch 4: Subscribers who join between the 22nd and the end of the month will have their Mail Club sent on the last day of the month

Example:

If you subscribe at any time in January, you’ll receive January’s mail.

You can subscribe at any point during the month and still receive that month’s Mail Club. You won’t miss that month’s theme! 

When will I be charged?

Your first subscription payment is charged immediately when you sign up. After that, your subscription will automatically renew on the same day each month.

Example:

• Subscribe on February 5 → first charge immediately, next charge March 5, and then each month on the 5th
• Subscribe on February 18 → first charge immediately, next charge March 18, and then each month on the 18th

Shipping

U.S. Shipping

Mail Club is sent via USPS First Class Mail. Tracking is not included, but each package is carefully prepared to arrive safely.

Shipping is included in your subscription price for U.S. orders.

Please allow 5–7 days from the shipping date for delivery. If your mail has not arrived after this window, please contact me for assistance.

International Shipping

To keep shipping costs low, International Mail Club orders are sent via USPS untracked letter mail using a Global Forever stamp.

International shipping is $1.50 USD. The amount shown at checkout may vary slightly due to currency conversion.

Orders typically arrive within 7–21 business days after shipping, but depending on your country’s postal service and customs processing, delivery may take up to 8 weeks or longer.
Because this service is untracked, delivery times can vary significantly by country. If your mail has not arrived after this window, please contact me for assistance.

Please note: Only the Mail Club is available for international shipping. All other items in the shop ship within the United States.

How do I pause or cancel my subscription?

You can pause or cancel your Mail Club subscription anytime through the link in your subscription confirmation email or by logging into your account on shannascreations.com

Pausing your subscription means you won’t be charged for upcoming months, and you can restart whenever you like.
Canceling will stop all future shipments and charges.

Where do you ship?

I ship the Mail Club worldwide! Shipping is available to the following countries:

United States, Canada, United Kingdom, Australia, Germany, France, Japan, Mexico, Brazil, Greece, Italy, Spain, Portugal, Netherlands, Switzerland, Sweden, Belgium, Czechia,
New Zealand, Ireland, Austria, Denmark, Norway, Poland, Finland, Malaysia, Philippines, Singapore, Hong Kong, South Korea, South Africa

Orders typically arrive within 7–21 business days after shipping, but depending on your country’s postal service and customs processing, delivery may take up to 8 weeks or longer.
Because this service is untracked, delivery times can vary significantly by country. If your mail has not arrived after this window, please contact me for assistance.

Can I purchase past months’ artwork?

Yes! Past Mail Club bundles will be available in the Mail Club tab for customers within the U.S. Because quantities are limited and past editions require additional time to recreate, they are offered at a slightly higher price.